Return Policy

Return & Replacement Policy

Thank you for shopping with us! We strive to provide you with the best quality products, but in case you need to return or replace an item, please read through our return and replacement guidelines below.

Returns

1. Size Exchanges:

   • We do not offer size exchanges. Please ensure you double-check the product size before placing an order.

2. Eligibility for Return:

   • Returns are only accepted for defective or damaged products. If you receive a defective product, please notify us immediately.

3. Return Process:

   • To initiate a return, please contact our customer service within 7 days of receiving the item.
   • The item must be in its original condition, unused, and with all tags and packaging intact.

Replacement Policy

1. Replacement Requests:

   • Replacement will only be processed if the product is defective.
   • To qualify for a replacement, we require a video and proof of the defect submitted within 24 hours of receiving the item.

2. How to Submit Proof:

   • Please email us at truhome.brandstore@gmail.com with the following:
     • A video clearly showing the defect.
     • A photo of the product with the defect.
     • Your order ID.

3. Replacement Processing:

   • Once we receive the proof, we will assess the situation and process a replacement for your defective product.
   • If the replacement is unavailable, a full refund will be provided.

Non-Returnable Items

• Any items purchased under promotional offers or final sale are non-returnable.
• Items that have been used or worn are also non-returnable.

Refunds

• If a return or replacement is authorized, your refund will be processed through the original payment method. Please allow 7-10 business days for the refund to reflect in your account.